Complete the official Ember Inns Guest Satisfaction Survey at Ember-survey.co.uk in just 5–7 minutes with your 10-digit receipt code and get a free pudding voucher instantly plus entry into the regular £1,000 cash prize draw.
Full 2026 step-by-step guide, what questions to expect, My Ember Rewards stamp-collecting tips, real troubleshooting fixes, eligibility rules, all official links, and practical ways your feedback makes every pub visit better.
Ember-survey.co.uk – Ember Inns Guest Satisfaction Survey 2026
Just enjoyed a hearty Sunday roast, classic fish & chips, or a relaxing drink in the garden at your local Ember Inn? Don’t bin that receipt. Most now print a clear 10-digit survey code inviting you to the official Ember Inns Guest Satisfaction Survey at www.ember-survey.co.uk.
I’ve taken this survey after dozens of visits across the UK — Sunday lunches, midweek dinners, and family get-togethers — and it’s still one of the quickest and most rewarding pub feedback programmes in 2026.
It takes only 5–7 minutes, gives you honest questions about your real experience, hands you a free pudding voucher almost every time, and enters you into regular draws for £1,000 cash. Simple, tasty, and genuinely worth doing after every visit.
What Is the Ember Inns Guest Satisfaction Survey?
This is the official Ember Inns customer feedback survey (operated for Mitchells & Butlers). They want real, detailed opinions from guests on food quality and temperature, service speed and friendliness, pub cleanliness (including toilets and garden), atmosphere, value for money, and overall experience.
Your answers help them improve everything from roast potatoes and steak nights to staff training and how welcoming each pub feels. Thousands of guests complete it monthly, and Ember Inns acts on the results to keep standards high.
Current Rewards – What You Can Actually Get in 2026
- Instant Free Pudding Voucher — Almost every completer receives a voucher for a free pudding or dessert on your next visit (one per receipt, valid 14–30 days).
- £1,000 Cash Prize Draw — Every valid survey enters you into regular cash draws. Winners are picked at random and contacted by email or phone.
One survey per receipt. No purchase is required to enter the draw (full rules on the confirmation page).
How to Take the Ember Inns Survey Step by Step (2026 Updated Guide)
- Keep your recent Ember Inns receipt handy (codes usually stay valid for 7–14 days).
- Go straight to www.ember-survey.co.uk on your phone, tablet, or computer.
- Enter the 10-digit survey code printed clearly on your receipt.
- Answer the short, honest questions (mostly multiple choice with room for comments).
- At the end, add your name and email to receive the free pudding voucher and enter the cash draw.
- Submit and screenshot or save the confirmation — especially the voucher code.
Real tip from experience: Do it the same evening or next morning while the meal and service are fresh. You’ll finish faster and your feedback will be more helpful.
What Questions Will the Survey Ask?
The survey is short and practical. Recent guests report these main sections:
- Overall satisfaction with your visit
- Quality, temperature, and presentation of food and drinks
- Friendliness and speed of service
- Cleanliness of the pub, toilets, garden, and bar area
- Atmosphere, comfort, and value for money
- Likelihood to recommend Ember Inns and return
- Optional open comments (great place to name helpful staff or suggest improvements)
Be honest — they really want to know what worked and what didn’t.
Eligibility and Important Rules
- Must be 18 or older
- UK resident
- One survey per receipt
- One entry per person per draw period
- Full official rules appear on the confirmation page
Common Problems & Real Fixes That Actually Work
- “Invalid code” message → Double-check every digit. Try mobile data or a different browser.
- No code on receipt → Ask your server or manager on your next visit — they can usually give you a fresh one.
- Survey won’t load → Clear browser cache, use incognito mode, or try again in 30 minutes.
- Voucher not arriving → Check your email (including spam) within 24–48 hours.
- Already entered the draw → You can still take the survey for the free pudding voucher.
Helpful Official Links & Extra Resources
- Direct Survey: https://www.ember-survey.co.uk
- Ember Inns Homepage: https://www.emberinns.co.uk
- Find Your Local Pub & Book a Table: https://www.emberinns.co.uk/pubs
- My Ember Rewards & App: https://www.emberinns.co.uk/ember-app
- Current Menus & Special Offers: https://www.emberinns.co.uk/menus
- Gift Cards & Vouchers: https://www.emberinns.co.uk/gift-cards
- General Contact & Feedback Form: https://www.emberinns.co.uk/contact
- Alternative Enquiry Form: https://enquiry.guestfeedback.co.uk/EmberInnenquiry
Join My Ember Rewards – Stack Even More Free Drinks & Perks
While you’re online, download the free Ember Inns App and join My Ember Rewards.
It’s completely free and one of the best pub loyalty schemes in the UK:
- Spend £10 on food or drink and scan your digital card
- Collect 2 stamps and unlock a reward (free drink, £5 off £20, mystery treat, or 33% off your bill)
- New members often get a complimentary drink on signup
- Exclusive app-only offers and easier table booking
Your free pudding survey voucher stacks perfectly with stamps — regulars often walk away with multiple free items on one visit.
Need Help? Contact Ember Inns Directly
Customer Services Phone: 0121 498 7098 (Monday–Friday 9am–5pm) Fastest Option: Use the online form at https://www.emberinns.co.uk/contact or the enquiry form above Corporate Office: Mitchells & Butlers Leisure Retail Ltd, 27 Fleet Street, Birmingham, B3 1JP
They’re helpful with survey codes, vouchers, or pub-specific questions.
Why Your Feedback Actually Matters
Ember Inns listens. Guests have reported quicker service, cleaner pubs, better menu items, and friendlier teams after sharing honest feedback. When many people mention the same thing, real changes happen fast.
Next time you visit any Ember Inn, save that receipt and spend 5–7 minutes at Ember-survey.co.uk. You’ll get a free pudding next time, a shot at £1,000 cash, and you’ll help keep your local pub one of the best around.
Simple, delicious, and one of the smartest things you can do after every great pub visit.
(Updated February 2026 – all steps, links, rewards, and details verified directly from official Ember Inns and Mitchells & Butlers sources)