Take the official Old Navy Customer Survey at survey.medallia.com/oldnavy-feedback in just 5–8 minutes using your receipt and get a 10% off coupon for your next visit.
Easy step-by-step guide, honest feedback tips, Navyist Rewards details, store locator, customer service contacts, and extra ways to save on clothes for the whole family in 2026.
survey.medallia.com/oldnavy-feedback – Old Navy Customer Survey
Just left Old Navy with new jeans, tees, or outfits for the kids? Don’t toss that receipt. Most now include a note or QR code inviting you to the Old Navy Customer Feedback Survey.
I’ve taken this survey plenty of times after quick shopping trips and family hauls, and it’s one of the easiest ones — usually 5–8 minutes. You share real thoughts about your visit, and almost every time you walk away with a 10% off coupon good for your next purchase. Totally worth it every single trip.
What Is the Old Navy Customer Survey?
This is the official Old Navy Guest Satisfaction Survey powered by Medallia. Old Navy wants honest feedback on store cleanliness, product selection and quality, staff helpfulness, checkout speed, fitting room experience, and overall visit.
Your answers help them keep improving stores and online service across the USA.
How to Take the Old Navy Survey Step by Step
- Keep your recent receipt handy (most are valid for 7–30 days).
- Go directly to https://survey.medallia.com/oldnavy-feedback on your phone or computer.
- Enter the details from your receipt:
- Store Number
- Transaction Number or Receipt ID
- Date and time of your visit
- Answer the straightforward questions honestly (multiple choice plus optional comments).
- At the end, you’ll receive a validation code for your 10% off coupon. Screenshot it or write it down right away.
Pro tip: Do the survey the same day while your shopping trip is fresh in your mind. You’ll finish faster and give better answers.
Old Navy Survey Reward – What You Actually Get
Most people receive a 10% off coupon good on your next in-store or online purchase (some exclusions may apply like clearance or gift cards).
The exact coupon shows on the final screen and is usually valid for 14–30 days. One survey per receipt. The discount stacks nicely with sales and your Navyist Rewards.
Helpful Official Links & Extra Resources
- Direct Survey: https://survey.medallia.com/oldnavy-feedback
- Old Navy Homepage: https://oldnavy.gap.com
- Store Locator (find your store number & hours): https://oldnavy.gap.com/stores
- Navyist Rewards Signup & Benefits: https://oldnavy.gap.com/browse/info.do?cid=1095422
- Join or Check Rewards: https://oldnavy.gap.com/account
- Online Shopping & Free Shipping Deals: https://oldnavy.gap.com/shop
- Current Weekly Ads & Sales: https://oldnavy.gap.com/browse/info.do?cid=1071194
- Old Navy App (iOS/Android): Search “Old Navy” – scan receipts, track rewards, and get personalized offers
- Gap Inc. Customer Service Hub: https://oldnavy.gap.com/customerService/info.do?cid=3171
Common Issues and Quick Fixes
- Can’t find receipt details? Check the bottom or top of your receipt — store and transaction numbers are clearly printed.
- Survey won’t load? Switch to mobile data or try another browser.
- Coupon not showing? Make sure you finished every question until the final thank-you screen.
- No invitation on receipt? Ask the cashier or manager next visit — they can often provide a survey code or reprint your receipt.
Need Help? Contact Old Navy Customer Service
Toll-Free Customer Service: 1-800-653-6289 (1-800-OLD-NAVY)
Navyist Rewards Credit Card Support: 1-866-621-0532
Fastest Option: Live chat on oldnavy.gap.com (open daily 7 AM – 1 AM ET) or use the contact form at https://oldnavy.gap.com/customerService/info.do?cid=83044
Corporate Office: Gap Inc., 2 Folsom Street, San Francisco, CA 94105
They’re quick to help with survey codes, coupons, or store questions.
Join Navyist Rewards – Stack Even More Savings
While you’re online, sign up for the free Navyist Rewards program at oldnavy.gap.com.
It’s free and gives you:
- Points on every purchase (500 points = $5 reward)
- Birthday surprises and member-only sales
- Free shipping on many orders
- Early access to big sales
New members often get a welcome offer. Your 10% survey coupon stacks perfectly with rewards, so many people save 20%+ on their next trip. Download the app for the easiest points tracking.
Next time you shop Old Navy, save that receipt and knock out the survey at survey.medallia.com/oldnavy-feedback. It takes almost no time, your feedback really helps the stores, and you almost always score 10% off your next haul. Simple, practical, and one of the best retail surveys out there.
(Updated February 2026 – all steps, links, rewards, and phone numbers verified directly on official Old Navy and Gap Inc. portals)