Banana Republic is a popular clothing brand known for stylish and high-quality clothes for men and women. It is part of Gap Inc.
Many customers search for the customer satisfaction survey to share their shopping experience and get rewards like discounts. This guide explains the current options and easy ways to give feedback.
Banana Republic Customer Survey – Is It Available?
There is no active official customer satisfaction survey for regular Banana Republic stores right now. In the past, some stores had receipt-based surveys, but they are no longer available on the main website. Customers often look for sites like tellbananarepublic.com, but it does not exist.
For Banana Republic Factory stores, there was an old feedback survey at brfs-feedback.bananarepublic.com or similar Medallia links. It offered a 15% off coupon, but it is not active in 2026. Check your receipt or the store for any current invites.
Banana Republic Feedback Survey Options
Banana Republic wants to hear from customers to improve service, quality, and shopping experience. You can share feedback in these simple ways:
- Use the live chat on the official website.
- Call customer service.
- Leave product reviews on the site (sometimes enters you into sweepstakes).
- Contact through email or social media.
Your honest opinion helps them make better clothes and store visits.
How to Join Banana Republic Rewards Program
The best way to get benefits is the Banana Republic Rewards program. You earn points on purchases and get discounts, free shipping, and special offers.
Step-by-step guide to join:
- Visit the official website: www.bananarepublic.gap.com
- Click on “Rewards” or sign in at the top.
- Create an account with your email and personal details.
- Shop online or in-store and enter your account info at checkout.
- Earn 5 points for every $1 spent (more with the credit card).
- Redeem points for rewards like $5 off, bonus points, or exclusive items.
You can also apply for the Banana Republic Rewards Credit Card for extra points.
Official rewards page: bananarepublic.gap.com (look for Rewards section)
Banana Republic Survey Reward – What You Can Get
Old factory surveys gave 15% off coupons. Now, there is no direct survey reward. Join the Rewards program instead for ongoing discounts, birthday gifts, and 20% off your first card purchase. Members get early access to sales and free shipping on orders over a certain amount.
How to Contact Banana Republic Customer Service
If you have questions, complaints, or feedback about your visit, contact them easily.
- Phone: 1-888-277-8953 (1-888-BR-STYLE) – Available 7am to 1am ET, every day.
- For credit card: (866) 951-5248
- Chat: Use the chat icon on the website (fastest way).
- Hearing impaired: Dial 711 for relay service.
Customer service address (for returns or mail): Banana Republic Customer Services 5900 North Meadows Drive Grove City, OH 43123-8476 United States.
Corporate headquarters (Gap Inc.): 2 Folsom Street San Francisco, CA 94105 United States.
Banana Republic Factory Survey and Feedback
Banana Republic Factory stores are outlet locations with lower prices. The old survey was only for factory stores and offered discounts. It is closed now. Use the main customer service for factory feedback too.
Official factory website: bananarepublicfactory.gapfactory.com
Banana Republic Locations and Resources
Find a store near you: Use the store locator on www.bananarepublic.gap.com
- Shop online for easy delivery.
- Download the Gap Inc. app for rewards and orders.
- Follow on social media for new collections.
- Product reviews help other shoppers.
Banana Republic focuses on timeless style with quality fabrics. Share your thoughts through customer service or rewards to help them improve. Enjoy your next shopping trip!